1. Introduction

Welcome to ProjectMaster AI, owned and operated by Synx Consulting Services LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, share, and safeguard your information when you use our AI-powered project management platform. This policy applies to all data collected through ProjectMaster AI, including when you connect third-party services such as Google Workspace.

2. What Information We Collect

2.1 Information You Provide

• Account Information: Your name, email address, phone number (optional), and password
• Profile Information: Optional details such as profile picture and preferences
• Project Data: Projects, tasks, documents, files, images, attachments, notes, and other content you create or upload
• Payment Information: Billing details processed securely through Stripe (we do not store full payment card details)
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

• Usage Data: Features used, time spent, clicks, and interactions within the platform
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies & Tracking: We use cookies to maintain sessions and analyze usage patterns
• Log Data: Server logs including timestamps, errors, and system events
• Analytics Tools: We may use analytics services to understand how users interact with the platform in order to improve performance, usability, and features. These analytics are used only for internal product improvement and not for cross-app advertising tracking.

2.3 Information from Third-Party Services

When you connect third-party services (such as Google Calendar, Gmail, Google Drive, or Google Sheets) to ProjectMaster AI, we collect:

• Google User Data: Calendar events, email messages, files, spreadsheet data, or other information you authorize us to access
• We only request the minimum permissions necessary to provide the features you request
• You control which services you connect and can revoke access at any time

3. How We Use Your Information

We use your information solely to provide and improve ProjectMaster AI's functionality. Specifically, we use your data to:

• Provide Services: Deliver the core features of ProjectMaster AI, including AI-assisted project management, task tracking, and collaboration tools
• Process Payments: Handle subscriptions and billing through our payment processor
• Improve Functionality: Analyze usage patterns to enhance features, fix bugs, and optimize performance
• Customer Support: Respond to your questions, troubleshoot issues, and provide technical assistance
• Communications: Send essential service notifications, security alerts, and updates (you can opt out of non-essential emails)
• Security: Detect, prevent, and respond to fraud, abuse, security incidents, and unauthorized access

Important Limitations:

• We do NOT use your data for advertising, marketing to third parties, or selling to data brokers
• We do NOT use your data to train AI models for other purposes or other users
• We do NOT transfer your data for credit scoring, lending, or unrelated commercial purposes
• We do NOT create user profiles for targeted, personalized, retargeted, or interest-based advertising

4. How We Share, Transfer, or Disclose Your Information

We do NOT sell, rent, or trade your personal information to third parties.

We only share your data in the following limited circumstances:

• Service Providers: We use trusted third-party providers to help operate ProjectMaster AI:
  • Cloud hosting and infrastructure (for data storage and processing)
  • Payment processing (Stripe - they handle billing securely)
  • AI services (for AI-powered features - data is processed but not stored by AI providers)
  • These providers are contractually bound to protect your data and only use it for the services they provide to us
• Collaborators You Invite: When you add team members to projects, they can access the project data you share with them
• Legal Obligations: We may disclose data when required by law, court order, or to protect our legal rights and user safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred (you will be notified)

We do NOT transfer or share your data for:

• Advertising purposes (targeted, personalized, retargeted, or interest-based ads)
• Selling to data brokers or information resellers
• Credit scoring, lending, or financial profiling
• Training AI models for other services or users
• Any purpose unrelated to providing or improving ProjectMaster AI

5. How We Protect Your Data

We take data security seriously. We implement multiple layers of protection:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols
• Secure Storage: Data at rest is encrypted and stored on secure cloud infrastructure with access controls
• Access Controls: Only authorized personnel can access user data, and only when necessary for support or security purposes
• Regular Security Audits: We regularly review and update our security practices
• Secure Authentication: Passwords are hashed and we support secure authentication methods

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

6. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Object to or restrict certain data processing
• Opt-out of marketing communications

7. Data Retention and Deletion

How long we keep your data:

• Active Account Data: We retain your data for as long as your account is active and you continue to use ProjectMaster AI
• Archived Projects: Projects you archive are retained for 30 days, then permanently deleted
• After Account Deletion: When you delete your account, all personal data and project content is permanently removed within 30 days, except:
  • Data we're required to retain by law (such as payment records for tax purposes)
  • Anonymized usage analytics that cannot identify you
• Backups: Deleted data may persist in backups for up to 90 days but will not be restored or used

How to delete your data:

• You can delete individual projects, tasks, or content at any time through the platform
• To delete your entire account and all associated data, contact us at support@projectmaster-ai.com
• For Google data specifically, you can revoke ProjectMaster AI's access anytime through your Google Account settings

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookie settings through your browser.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance.

13. Google User Data - Specific Disclosures

When you connect Google services to ProjectMaster AI:

• What Google Data We Access: Only the specific data you authorize (calendar events, emails, files, etc.)
• Why We Access It: To provide you with integration features like syncing tasks with Google Calendar, attaching Gmail messages to projects, or importing data from Google Sheets
• How We Use It: Solely to provide the requested functionality within ProjectMaster AI. Your Google data is not used for advertising, AI training, or any other purpose
• How We Store It: Encrypted in secure cloud storage, accessible only to you through ProjectMaster AI
• How We Protect It: Using the same security measures as all other user data (see Section 5)
• Your Control: You can revoke ProjectMaster AI's access to your Google data at any time through your Google Account settings

14. Contact Us

If you have questions about this privacy policy, wish to exercise your rights, or want to delete your data, please contact us:

• Company: Synx Consulting Services LLC
• Email: support@projectmaster-ai.com
• Product: ProjectMaster AI